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UlissesC
New member
2 1 0 0
Message 1 of 4
246
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HP ENVY - 13t-aq0xxx Hinge

HP Recommended
HP ENVY - 13t-aq000 CTO
Microsoft Windows 10 (64-bit)

I bought from HP USA my notebook in 2019, since the first day I feel like the hinge was rare, now, approximately one year after I found this inside the case, the hinge it's totally broken, I can even close my notebook. I never dropped or nothing like this. Someone can help my? I read that HP wants to charge 600$ to fix this problem THAT IS THEIR FAULT!!!!!!!! I'm honestly tired of HP.

 

asd.jpeg

3 REPLIES 3
TerranEmpire
Level 3
22 21 1 10
Message 2 of 4
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HP Recommended

Hi UlissesC,

 

I am so sorry you have suffered with this issue for such a long time. Unfortunately  HP can be like that, as you didn't report the manufacture fault within a certain time, for the free replacement. As of now this would be a chargeable repair via them. Now the best bet I can recommend if you obviously do not want to pay that excessive charge of 600 dollars, is to try contact a local tech store or technician, to see if they could do this fix for you at a lower price. Or maybe you could repair this yourself, if I was to try and find the right parts for you?

 

Thanks

Terran. 

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UlissesC
Author
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Message 3 of 4
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I'm sure that even if I had claimed on time it would be without charges. I found the part in china but I'm not sure if it's the same, could you send me if you find something please! Thanks

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KrazyToad
Retired
Retired
22,744 19,075 1,377 1,488
Message 4 of 4
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HP Recommended

@UlissesC


Welcome to HP Community

 

I have gone through your Post and I understand your concerns and Frustration

 

I will escalate your case to HPs regional escalation team

 

Please check your Inbox

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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