HP ENVY 15-c000 x2 Detachable PC won't turn on

[lizbethkirk]

The HP ENVY x2 Detachable PC 15 will no turn on. Holding the Power button for 10 seconds produces a whirring sound but does not turn the tablet back on. The AC adapter light is white when the power cord is turned on. The Power Light on the opposite side is off.

What else can I try?

[DavidSMP · Accepted solution]

Hi @ lizbethkirk,

Thanks for stopping by the HP Support Forums! 🙂 Good day. I understand that the unit does not boot to windows and there is no display. It will be a genuine pleasure to assist you here. 🙂

A commendable job was done by doing awesome troubleshooting  before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically competent customers like you. Kudos to you for that. We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you. 🙂

It certainly looks like a hardware issue with the computer. Please try a hard reset first from this link: http://support.hp.com/us-en/document/c01684768

If this does not do the trick for you, Please contact HP phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[lizbethkirk]

Thank you David. I have indeed tried the hard reset (more that once). I did contact HP phone support and after doing a few simple checks (that I am embarassed to say I missed), I have ordered a new power cord. The simple test of feeling if the "block" was warm failed. It was cold to the touch. If the new power cord does not charge the unit, I will contact HP phone support to arrange for a repair.

[DavidSMP]

Hi @lizbethkirk,

I reviewed your reply. Thanks for accepting this as a solution. I genuinely hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help.

You take care now and have a great week ahead.