HP ENVY 17 Keyboard locked

[Gagadad]

This happened many times... The keyboard was locked all of a sudden. The caps lock key flashed. Have to restart the computer everytime. What's wrong and what's the fix?

Thanks

[asmita6658]

@Gagadad

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the caps lock LED is flashing.

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - Were there any hardware or software changes made? 

While you respond to that, let's try these steps -

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 BIOS Defaults -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Hard Drive and Memory Test -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Hard Drive (extensive) test. 
Note - Follow the same steps to run the Memory test

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂