HP ENVY 17 Notebook. Battery not charging when pluggin in and lid open; charges if lid closed

[Quest26]

My HP Envy 17 notebook was purchaed December 2015.  When the lid is open and the AC plugged in, the battery is not charging.  However, when I close the lid, the battery recharges to 100%.

[The_Fossette]

@Quest26,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the battery is not getting charged when the lid is open.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

When was the last time the computer was working fine?

Have you made any software or hardware changes on the computer?

Have you performed any troubleshooting steps before posting?

While you respond to that, follow below steps to fix this issue.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If the issue persists, I recommend you update the bios the from the below link and test.

http://hp.care/2nikIQ9

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Quest26]

Thanks for your suggestions.

I don't use this laptop on a daily basis.

I first noticed the problem in January 2018.  It had been working okay up until then.

I downloaded a battery test, and it didn't work.

I tried both of your suggestions (1. removing ACPI..., and 2. updating BIOS), and the problem is not fixed.

I can't update the HP Support Assistant because it is not recognizing that the AC power is connected.

Any other suggestions?

Thank you.

[DavidSMP]

@Quest26,

I read the post. Thanks for the quick response. It is awesome to have you back. Your terrific efforts, never say die spirit and technical competence is indeed laudable. Kudos to you for a job well done. 🙂 As @The_Fossette is out for the day, I am responding on his behalf.

Please check this link: https://hp.care/2FglvFD 

The evidence points to a faulty charger. To isolate the issue further, please visit a local Best Buy or Staples store with your notebook and connect another compatible charger to the notebook and check if it charges correctly with another compatible charger.

If it does, contact Hp phone support to get the charger and power cord replaced. Even if it does not, please contact Hp phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Quest26]

@davidsmp

Hello.  I had previously taken the laptop in and tested the AC charger.  It is not faulty.

The laptop is no longer under warranty.  I worked with the Support, and they were unable to help... but kindly offered to assist me if I wanted to upgrade my laptop.  Seriously?  

This is a perfectly fine machine, one that I rarely use.  For the money I paid, I'm not about to abandon this one.  I've had other HD screen issues with this laptop.  Perhaps I bought a "lemon"?  Disappointing.

The good news is that I don't use this laptop often.  However, due to the issues I just mentioned, I had to purchase another 'backup' laptop.  So that was another unplanned expense.  Now, that second, backup laptop is also experiencing issues.  All are HP products.

This is making me second-guess my decision to purchase HP products, and I'm now starting to shop around elsewhere.

Thank you for your time and support.

[DavidSMP]

@Quest26,

I read the response. 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Quest26]

@DavidSMP

Thank you. 

I had already contacted HP Support, provided my S/N and P/N.  That's when I was told they couldn't help...  well, I was told:

a. They could assist me with an upgrade if I was interested.

b. Could possibly find someone to look at it, at an estimated cost of $300.

Sadly, at this time, the problem is unresolved (at least to my satisfaction).

Thank you.