HP ENVY Laptop 13 battery drain fast

[JW138]

I brought my HP ENVY Laptop 13 about 6 months ago, it is still under warranty.  

It is seldom use, but found the battery is draining very fast.  Even I have it fully charged before power off, and left for 2 days unuse, the battery drained to very low percentage and it cannot be boot up without the power plugged in.

It looks like might be battery is having issue.  Since it is under warranty, will you be able to send in the replacement battery?

Thanks,

  Janice

[ub6424]

Hello @JW138 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[JW138]

Thanks for getting back, below is the result of the inquires:

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 Build 22000

System Model: HP ENVY Laptop 13-ba1xxx

System SKU: 61C71UA#ABA

Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date: Insyde F.31, 3/29/2022

[ub6424]

Hello @JW138 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.35 Rev.a

22.8 MB

Aug 9, 2022

Download

Fixed in this release:

- Provides improved security.

- Adds support for Windows 11 22H1.

- Extends Wi-Fi 6 support to additional countries. 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Dynamic Tuning Driver

8.7.10800.23155 Rev.D

15.1 MB

Aug 4, 2022

Download

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.E

20.9 MB

Aug 5, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[ub6424]

Hello @JW138 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

[JW138]

[ub6424]

Hello @JW138 

Thanks for reporting.

This looks good.

(1) Change power mode

How to change power mode on Windows 11

See section <Change power mode via Settings on Windows 11>
Set <Best power efficiency> (saves energy by reducing the device performance when possible.)

(2) Restart Windows

(3) Please report your results

[ub6424]

Hello @JW138 

This means your battery status in Windows shows 100%, but the battery is adapatively charged only to what is set in the bios, less e.g. 80%.

Kind regards

[JW138]

HI Ub6424, 

I updated the <Change power mode via Settings on Windows 11> to Set <Best power efficiency>, then rerun the battery test.  The result is the same as the previous test, it is reported as Normal, and the Adaptive Battery Optimizer is Enabled/Activated.

Your other post mentioned: This means your battery status in Windows shows 100%, but the battery is adapatively charged only to what is set in the bios, less e.g. 80%.

I am not sure if I understand the next step to do.  Please specify.  thanks.

[ub6424]

Hello @JW138 

Well, now just use your notebook and observe how long the battery lasts on average. Depending on what you do and how intensively you do something, the runtime will of course vary, but it should be better than before.

Please report back after some time.

Kind regards