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‎10-23-2022 05:19 PM

HP Recommended

Thanks Ub6424 for the help, I will give it a try and monitor the situation.  thanks. 

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‎10-27-2022 03:47 PM

HP Recommended

Problem is still persisted.  The laptop was fully charged before I shut it down 2 days ago.  Now, I have not use  the laptop for 2 days, and the laptop is down to 32% battery after booted up. 

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‎10-27-2022 04:57 PM

HP Recommended

Hello @JW138 

 

Check BIOS settings and disable <USB Power>.

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‎10-27-2022 11:14 PM

HP Recommended

could you please share instruction?  thanks.

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‎11-20-2022 10:33 PM

HP Recommended

Just would like to follow up if any further assistance on this?  Thanks.

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‎11-20-2022 11:21 PM

HP Recommended

Hello @JW138 

 

(1) Enter BIOS

How to open the BIOS on your HP computer | @HPSupport

 

(2) Send screenshot of Advanced Options > Power USB

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎11-23-2022 05:27 PM

HP Recommended

I entered into BIOS, but unable to locate the advanced options > Power USB.  

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‎11-23-2022 05:48 PM

HP Recommended
@JW138 wrote:

I entered into BIOS, but unable to locate the advanced options > Power USB.  

Hello @JW138 

Thanks for reporting.

 

(1) The problem should already be solved by the bios update, but it's not working...

(2) Do you have valid HP warranty ?

 

Check HP warranty status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

 

Kind regards

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