HP ENVY TouchSmart 15-j006tx Notebook PC Hinges defect

[Charmander]

Dear Sir/Madam working in HP,

I have bought the ENVY TouchSmart 15 notebook in 2014 and now I know it is out of the warranty. However, I never dropped it and now the hinges show defects and it cracked the case of the notebook.

Here I would like to know the place and the timing for fixation.

Thank you and best regards.

[Omar-E · Accepted solution]

@Charmander

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Charmander]

Thank you for your rapid response. Now I am working in Singapore.

[Natethegrate]

Hi,

Funny enough my laptop had the same issue and its the same model. I find it frustrating that my laptop is out of warrenty and I never dropped or damaged my laptop, but my now laptop is cracked due to HP's negligence in it's design of the hinges. My computer's outer casing is now craked because the faulty hinge has caused the case come up and not close. I can no longer close my laptop and I may be forced to buy a new one.

[iz_Benny]

Hi Charmander , I am facing exactly the same problem  and  situation with my  HP ENVY TouchSmart 15-j006tx Notebook PC  recently. 

May I know if you had managed to resolved the problem with the hinge problem two years ago?  

I look forward to your advice. Thank you.

Benny

[iz_Benny]

Hi Omar-E

I refer to your post (dated 7 Oct 2016). 

I am currently facing similar issue (seems to be a common issue with this particular HP product).

My HP Envy laptop both left and right hinges broke and the corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then separating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly.

Wonder if you could advise me how I could get the problem fixed as it had already out of warranty. 

THank you.

Benny

[Charmander]

Hi Benny,

After I posted this message, I found a company in Singapore which could fix the hinge. Then I sent my laptop to them and fix the issue. However, just after 1 year I think, the hinge broke again. Now I am using it just like a desktop. I believe this issue is due to the terrible design of HP, and the next laptop I will definitely choose another brand like Dell or Lenovo.

[iz_Benny]

Hi

Thanks for the quick update. So the problem was not resolved.

Did HP offer any solution ?

Benny

[Charmander]

No. I was told that Singapore HP has dismissed its technical support team. HP did not offer any solution.