HP ENVY hinge broken

[nathanallen]

 The hinge on my HP ENVY came loose and then broke free of its casing. It is now outside of the screen. opening and closing the laptop causes the screen to separate from its shell. My laptop is out of its manufacturers warranty. Since this is clearly a common manufacturing defect, I want to know what HP can offer their customers.

Thanks, 

-Nathan

[Cheron-Z]

@nathanallen

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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