HP ENVY x360 Battery Replaced but Support Assistant Doesn't Recognize

[thavir]

I had Best Buy install a new battery in my HP ENVY x360 Laptop.  The new battery is charging and Windows indicates that it is ok and charging to 100%.  However, HP Support Assistant indicates in red that the battery needs to be replaced!

I reinstalled the battery driver and I deleted and reinstalled HP Support Assistant and still it shows in red that the battery needs to be replaced!

Any suggestions would be appreciated - except I'm not going to take the battery out and replace it.

Thanks for any help.

[Hawks_Eye]

Hi @thavir 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've already taken some great steps to troubleshoot this issue. 

Let's explore a few additional suggestions to resolve the discrepancy between Windows and HP Support Assistant:

 

Step 1: Perform a Battery Test in HP Support Assistant

1. Open HP Support Assistant.
2. Navigate to the My Devices tab and select your laptop.
3. Look for the Battery Check tool under the diagnostics section.
4. Run the test and see if it provides any additional insights or clears the error.

 

Step 2: Update HP Support Assistant

1. Ensure that you have the latest version of HP Support Assistant installed.
2. Visit the HP Support Assistant page to download and install the latest version if needed.

Step 3: Reset the Battery Calibration

1. Shut down your laptop and disconnect the charger.
2. Turn it back on and let the battery drain completely until the laptop powers off.
3. Plug in the charger and allow the battery to charge to 100% without interruption.
4. Restart your laptop and check if the issue persists.

Step 4: Check for BIOS Updates

1. Visit the HP Support website and search for your laptop model (HP ENVY x360 - 15m-dr1011dx).
2. Download and install the latest BIOS update if available, as it may resolve hardware detection issues.

Step 5: Clear HP Support Assistant Cache

1. Open File Explorer and navigate to C:\ProgramData\HP\HP Support Framework.
2. Delete the contents of the Cache folder.
3. Restart HP Support Assistant and check if the issue is resolved.

 

Let me know how it goes or if you need further help! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye