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‎11-05-2025 09:22 AM

HP Recommended

HP ENVY x360 Convertible 15-ed1xxx, the battery got reported as 

39,410 mWh
 

 which is pretty low for a laptop battery, i am in ksa and i want to get a replacement.

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1 REPLY 1

‎11-10-2025 06:33 AM

HP Recommended

Hi @MMELSHESH 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Battery Capacity Insight

  • The original battery for the HP ENVY x360 15-ed1xxx typically has a design capacity of 51,000–55,000 mWh
  • A reading of 39,410 mWh suggests the battery health is around 70–75%, which can lead to shorter runtime and unexpected shutdowns

If your usage involves frequent unplugged sessions, a replacement is advisable.

Replacement requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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