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‎02-14-2025 04:40 PM - last edited on ‎02-18-2025 11:21 AM by Moderator

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0013dx

We have a very gently/little-used HP ENVY x360 Laptop whose hinge broke just outside of warranty 1 year after purchase.  HP repaired the hinge.    Just today the laptop was opened and the hinge has broken again.  Unfortunately, this is out of warranty but I do see a class action lawsuit regarding a few other HP models about the hinge issue.   It doesn't appear the x360 is included in that.   Is there any way that HP is owning up to this and still repairing these faulty hinges as they occur on the x360?  
Thanks in advance.

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3 REPLIES 3

‎02-20-2025 03:11 PM

HP Recommended

Hi @CREADMN,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your concern!  

 

It seems like there is an error in the Case ID you've shared, could you please recheck the Case ID and share it via private message!

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎03-09-2025 09:51 AM

HP Recommended

Hello Kuroi_Kenshi,  

I sent a private message on 5-Mar-2025.   

Looking forward to a reply.  Thank you.

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‎03-26-2025 01:04 PM

HP Recommended

Hi @CREADMN,

 

Thanks for reaching out about your concern!  

 

Apologies for the delay in response. It’s possible that, due to a technical glitch, we did not receive the correct case ID. It seems like there is an error in the Case ID you've shared, could you please recheck the Case ID and share it via private message!

Looking forward to your reply! 😊

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
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