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HP ENVY x360 - 15m-cn0012dx
Microsoft Windows 10 (64-bit)

Hello Everyone,

I am trying to reach out to the hp support team but I am unable to. My hp envy x360’s screen was popping out from the bottom left hinge of the laptop. My laptop is out of warranty and since I am an international student, I was hesitant to get it fix because of the expenses.

Today when I was shutting down the laptop and closing it, the screen broke from the bottom left corner from where it was popping out before. 

I do not know what to do. How much the replacement would cost? How much would it cost if I renew my warranty and how much it cost to renew the warranty? This is my final exam week of school and I do not know how long it would take to get the screen replaced. 
i would appreciate if anyone can help me. 

1 REPLY 1
HP Recommended

@Rishjpeg I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


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