• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-21-2020 10:36 AM

HP Recommended
Product: SSD HP EX900 500gb
Operating System: Microsoft Windows 10 (64-bit)

I bought a ssd ex900 500gb on joybuy,  at 01/03/2019 and now  it's dead ... i've contacted the support from brazil , but they dont want to help me with it because it's imported ...but HP is a international company ... what can i do now ?? ..  it's the second component that is dead from HP in less than a year... first my notebook screen, and now, my ssd .. 

3 REPLIES 3

‎01-23-2020 01:16 PM

HP Recommended

@NanShibuka1 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

Was this reply helpful? Yes No

‎02-06-2020 07:36 AM

HP Recommended

i send mensage to support from brazil, but they said that they can't provide any assistance , because i bought from china, and not from brazil ... but it's a international company , dont make sense ..

Was this reply helpful? Yes No

‎02-06-2020 07:55 AM

HP Recommended

@NanShibuka1

 

Do not worry. 

 

We have escalated the case. You will get the response 3-4 business days.

 

Have a nice day!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.