• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-07-2023 10:57 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC

I have an HP EliteBook 840 G5 notebook which is now out of warranty. I did the memory test during bootup and got a memory failed error with failure ID 9CU6JM-977BQQ-MFGJ3G-40PX03 on Memory Module 2. I have just 1 memory module of 16GB in slot 2. What is the meaning of this error? is it a hardware issue or a virus issue? The notebook is working fine as of now, I am not noticing any issues. Any recommendations on troubleshooting this?

Category:
3 REPLIES 3

‎10-07-2023 02:43 PM

HP Recommended

Hi:

 

You will probably have to install a new memory chip.

 

Enter the required info at the link below and you should be provided with a general overview of the problem and the most likely way to fix it.

 

HP Customer Support - Service Center

 

What I don't understand is if your notebook only has one 16 GB memory chip, why is it in slot 2 and not slot 1.

 

Try the chip in slot 1 and see if the failure code goes away.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-08-2023 12:39 AM

HP Recommended

The chip was installed that way from the factory. I will try switching it. Thanks

Was this reply helpful? Yes No

‎10-08-2023 06:05 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.