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‎02-04-2025 01:50 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, I wonder if anyone has already found a solution for this issue.

So the laptop isn't detecting the monitors connected to the HP USB-C Dock 5.

There would be no issue if I connected these monitors directly to the PC.

The PC runs Win11 Pro 23H2. I already updated all the drivers.

If I connected a different HP laptop (ProBook) to the same Dock 5, there's no issue detecting the monitors.

TIA.

 

 

Category:
1 REPLY 1

‎02-04-2025 11:52 AM - edited ‎02-04-2025 11:53 AM

HP Recommended

No reason based on the hardware in the laptop it would not work. Your USB-C ports are Thunderbolt Gen 4 and should put out an alt-DP signal which should pass though the dock to one of the Displayport ports

 

Does the dock pass though power to the laptop?

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