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HP EliteBook 830 G5 Notebook PC

I have a WD My Passport external drive (1 TB). 
The drive works on my two Dell laptops (one personal, one from work)
When I plug it to my HP EliteBook, nothing happens... 
The led light blinks on the external drive, but I don't see the drive. 

This seems to be a common issue with HP, I found three unanswered questions in this forum: 


https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/WD-MyBook-external-disk-not-det...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/WD-Hard-drive-stopped-working-...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/WD-External-Hard-Disk-not-dete...

I've even tried to boot my HP laptop from a Linux usb stick, and look at the kernel logs while I plug the WD disk, and I don't see any logs. 
If I plug a USB stick, I see the details of the USB in the kernel log. 

This doesn't look like a problem specific to Windows...

Maybe something related to the BIOS config on usb ports? I'm not sure if the WD My Passport requires more power than the laptop is sending. 


1 REPLY 1
HP Recommended

I have the same issue with HP Elite Book g9 and WD My Passport External Drive. PC not recognising it , the drive light is on and drive is running sound, But PC is not detecting it and device manager not showing any new hardware detection.

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