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- HP EliteBook x360 1030 G2 - keyboard do not work after water

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09-19-2019 01:20 PM
Hello,
Accidentally poured the laptop is sweet tea. After that, cleaned, washed, everything worked fine.
A day later the laptop hung. After the reboot, the keyboard and touchpad stopped working. Caps lock is always on (not flashing) on the keyboard. Changed to another keyboard. Caps lock is also permanently (not flashing) lit.
Caps lock turns off only at the start and lights up again. In BIOS and in diagnostics keyboard and touchpad also not works.
In all other respects, the laptop with an external keyboard works fine.
But there is a suspicion that it became faster to discharge in sleep mode.
What could be the problem?
09-19-2019 01:29 PM
Sorry to say it is the spill. Effects can be delayed. When you have a spill like that the only way to be sure the laptop will be OK is to stop using it, completely disassemble and have the internal components cleaned and dried.
09-20-2019 05:19 AM
I completely agree, but I do not understand the relationship of the simultaneous malfunction of the keyboard and touchpad. These are two different modules. All other ports work correctly.
Now I do not understand one thing. What does a constantly light capslock ? What kind of malfunction does it signal?
Is it possible that the new keyboard is not compatible with laptop? Can a laptop verify keyboard identity?
Thanks.