Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-21-2019 08:51 AM

HP Recommended

Today, I washed the motherboard, the touchpad works, I work with the bluetooth keyboard. plans with an oscilloscope to check the keyboard circuit. buying a new motherboard is not practical ... you can use it as is.

Was this reply helpful? Yes No

‎11-21-2019 11:48 AM

HP Recommended

There are services which can repair a motherboard using highly sophisticated equipment. I cannot do it but if interested we can try to find you such a service. The cost is not much less than a new motherboard, however. 

Was this reply helpful? Yes No

‎11-21-2019 12:04 PM

HP Recommended

How did you wash it?

Was this reply helpful? Yes No

‎11-21-2019 12:29 PM

HP Recommended
disassembled the laptop, cleaned the entire mainboard, connectors, cables with isopropyl alcohol with a toothbrush ), then dried with a hairdryer
Was this reply helpful? Yes No

‎11-21-2019 12:32 PM

HP Recommended

I’ll give it a try. If not. I have a tablet lol. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.