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HP Elitebook 1030 G2

Hi, 

The top rows keypad isn't working on my Hp laptop. (ESC, Sure View Integrated Privacy Screen button, f1 to f12, backlight key, and all other first row keypads)

we already:

- downloaded all updates

- downloaded all driver

I've tested the keypads online using [edit] but it works fine there when i press the keys.

Also the keypad works in BIOS because when i continuously press ESC, the startup menu appears. 

But it does not work in home screen while working, what can i do please?

1 REPLY 1
HP Recommended

Here's a video from HP Support about troubleshooting laptop keyboards:


https://www.youtube.com/watch?v=t3LmcBQRoh0



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