HP Elitebook 840 G2 - 20 battery replacements

[DonaldMacKenzie]

Hello We have a number of HP elitebook 840 G2's in service and we have had 100% failure rate on the batteries with the following issues:

Swollen - most have swelled so bad the cover popped off

No longer charging - the batteries would simply stop charging and within a few days swell up.

The total number of laptops that this happened to was 20.

I see there was a recall in the USA about the same issue and I was wondering if Canada would have the same recall. We have spent a lot of money on the laptops and then a fair amount again to replace all the batteries.

[kevin-t]

@DonaldMacKenzie

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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