• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-09-2021 04:44 PM

HP Recommended
Product: HP Elitebook G6
Operating System: Microsoft Windows 10 (64-bit)

I tried connecting the laptop and dock mentioned in the subject via Thunderbolt (USB-C). This is the very short 40 Gbps cable that came with the dock and that I was using successfully with a Dell laptop before.

The laptop goes into an infinite boot loop when the dock is connected.

Is there a BIOS update for this combination ?

It looks like the Elitebook G5 have updates for this dock. Do the G6 also ?

 

Category:
4 REPLIES 4

‎08-09-2021 04:56 PM

HP Recommended

@rabidman 

 

What is the version of your HP Elitebook G6  ? I don't know Kensington SD5200T dock but the HP 840 G6 machines are compatible with HP USB-C docks.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-09-2021 05:01 PM - edited ‎08-09-2021 05:01 PM

HP Recommended

My version is product # 8LC06UP#ABA . i5 8th generation.

Was this reply helpful? Yes No

‎08-09-2021 07:49 PM

HP Recommended

@rabidman 

 

It is an HP Elitebook 840 G6 machine. As mentioned before, I don't know Kensington SD5200T dock . Its specs says it is compatible with HP Product 2UK37AA (HP Thunderbolt Dock G2).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-10-2021 09:52 AM

HP Recommended

Yes, I know what the specs say on this dock. I used it with a Dell laptop successfully in the past.

It also worked with fine the G6 until I rebooted the machine. Then the laptop went into the infinite boot loop.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.