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EchoMatt
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HP Envy 13 (2019) Hinge Issues

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HP Envy 13 (2019)
Microsoft Windows 10 (64-bit)

Hi,

 

I bought a HP Envy 13 (2019) in September of 2019 so have had the laptop for approximately 8 months. I have noticed an issue with the hardware in which the chassis of the case appear to open slightly when the screen is opened. I have treated the laptop well and whilst this doesn't cause an issue at the moment, I can see that it may become worse in the future, this is not the sort of build quality I would expect for such an expensive laptop. Currently it pops back into place with a little push but this shouldn't happen in the first place. I don't know if there was a dodgy seal just on my particular laptop or if this is an issue throughtout all of them.

 

EchoMatt_0-1588689043007.png

 

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Dragon-Fur
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@EchoMatt 

 

Yes, the issue is very likely to worsen - perhaps sooner rather than later.

 

Forcing the unit open and closed will perhaps hasten the decline (damage).  At some point, the hinge area may break.  The computer may stop working.

 

Do keep your backups current.  At the very least, back up your most critical data somewhere (not on the computer) you can access it should the computer become unavailable.  Know too, that sending the computer for repair means you must (really ought) to have backups of your personal data.

 

Yes, the damage can be expensive to repair.

Submit your case to HP for warranty repair while you can do so.

 

HP Technical Support – Contact Information

 

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Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

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Dragon-Fur

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