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‎12-14-2019 10:55 AM

HP Recommended
Product: HP Envy 13-AD1xx
Operating System: Microsoft Windows 10 (64-bit)

A few months back, the area around the trackpad on the HP Envy laptop started bulging and it popped the cover next to the trackpad. 

Concerned about safety and product quality. Tried to call in to HP support but looks like there's no option to report this kind of problem unless you for the call. Laptop is relatively new - not even 2 years old.

4 people had the same question
1 REPLY 1

‎12-17-2019 04:11 AM

HP Recommended

Hi @IshNJ

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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