HP Envy 13-Ah1025cl broken hinge and bottom

[Coolperson0-1]

have had my HP Envy 13-Ah1025cl for over 4 years now. The hinge is completely broken and popping off and so is the bottom near the hinge, exposing the inside parts of the laptop. It only opens and closes properly when forced on a flat surface in order to keep the bottom plate on so the hinge can open properly and not be pushed out. Please help on this issue since I want to keep the life span as long as possible before needing to upgrade.

[sandytechy20]

@Coolperson0-1

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers