• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-29-2020 08:21 AM - last edited on ‎07-29-2020 01:42 PM by Retired

HP Recommended
Product: HP Envy 13 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I currently own a HP Envy 13 Laptop and purchased a HP G5 USB-C Docking station for it. The first question is why only the right USB-C port works to connect the docking station in order to get the display output to monitors work, not the left? 

 

My second question is why the USB-C connection does not charge the laptop while plugged in. below is the S/N and Model of my Laptop and Docking station. I am hoping to not have to always have 2 plugs into my laptop,

 

HP Envy 13

[Personal Information Removed]

Product number - 1KT13UA

 

HP G5 Docking Station

[Personal Information Removed]

Product number - L56523-001

2 REPLIES 2

‎07-29-2020 09:00 AM

HP Recommended

Specs of the laptop:

 

https://support.hp.com/us-en/document/c05787837

 

This seems to say both USB-C ports should support Power Delivery and carry a DisplayPort signal. What are you using to try to charge the laptop through the USB-C port?

Was this reply helpful? Yes No

‎07-31-2020 09:23 AM

HP Recommended

Currently the HP G5 USB-C docking station

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.