HP Envy 13 ab000nd not charging with HP 45W USB Type-C AC Adapter

[Salvolin]

Hi all,

I just bought the HP Envy 13 ab000nd. I want to charge this laptop with the HP 45W USB Type-C AC Adapter (p/n     828769-001).

But when I plug the charger in the USB-C port nothing happens.

As far as I can find

 - the original non usb-c charger for this laptop is also 45W.

 - the specs say this laptop supports charging over USB

Does anybody have any clue about what goes wrong / why it isn't charging.

Any help would be appreciated.

Regards,

 Salvolin

[Jeet_singh · Accepted solution]

Hi @Salvolin,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues charging on your HP Envy notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

After going through you post, I did go through the product specifications and found that there is no Thunderbolt port available on your PC, That could be the reason why you are not able to charge using USB. 

For more assistance, please visit this link: Click here

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Salvolin]

Hi @jeet_singh,

I am afraid your answer is the correct one.I was mislead by some review / advertisement that said this laptop could sleep and charge over USB. In the end I now found out that means the laptop can charge a phone through USB and the charging isn't the other way around. To bad for me as I was really hoping to use my HP travel hub to connect it with power, a monitor. Keyboard and mouse. I guess now I have to plugin two cables each morning. Power and the hub for the rest.

Thanks for your time.
Regards,
Salvolin

[Jeet_singh]

Hi @Salvolin,

Thank you for replying,

I'm glad I could contribute towards resolving the issue and finding the information you were looking for.

If you need any assistance in the future, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Regards,