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12-28-2020 11:48 AM
I bought my HP Envy in 2017 for university, unfortunately that means it is now out of warranty. One of the hinges is loose and pops out of place every time I open the laptop, which is quite concerning and means that I have had to try use other devices to do work for fear of this leading to a cable snapping or becoming damaged. I need this fixed before term starts again ideally so that I can continue to study well. Does anyone have any recommendations for a fix for this? It seems to be quite a common issue with HP Envys and is disappointing as I otherwise really like my laptop, but this is dissuading me from HPs a bit as I have taken measures to be careful with the laptop. I'm currently looking into prices for local repair services, but any help or advice would be greatly appreciated.
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12-28-2020 12:03 PM
The fix is not likely easy or inexpensive. The hinges have likely damaged some of the larger plastic chassis pieces. Make sure any shop you take it to has actually done this work and has a plan to diagnose the problem fully. You may find it too expensive to justify vs. a new laptop. We could help with a do it yourself repair but almost no one really wants to do that.
12-28-2020 01:36 PM
Thank you. I will make sure I ask that any shop I deal with if they have dealt with this before. I may be interested in how to complete a do it yourself repair if this falls through though, have a couple people in my household who know a bit about computer hardware, so that might work.
Again thank you for your reply!
12-28-2020 02:40 PM - edited 12-28-2020 02:40 PM
If you can follow directions and turn a screwdriver it's doable. It's more like building a model airplane than any electronic stuff. The secret is to get the parts inexpensively and I like to think I am pretty good at doing that.
12-30-2020 12:08 PM
Hi, I've been looking into how I could repair this myself (expensive and lots of shops are shut with covid and all). Would you be able to advise me as to what parts would be needed? I'm assuming a back panel and a hinge. If you also had a guide for how to carry out the repair that would be really useful. It's an HP ENVY-13 AD model and I've managed to attach a photo of the hinge problem to this post.
12-30-2020 02:07 PM
I do need the exact model. It needs to be disassembled with the screen removed so you can examine the mounting points of the screen and then inside the display casing. The Service Manual will show how to do that and will have a list of specific parts with part numbers. I also can likely find you a youtube video.