HP Envy 13t (2019) Hinge Mechanism Issue

[abhinove]

I bought this laptop in September 2019, in the US. Before purchase, I called HP Customer Service to find out whether the first year of warranty would be internationally covered, since I live in India, and I was assured this would be the case.

The laptop has almost entirely been used in my room, on a desk. It has barely moved anywhere else and has never been dropped. 

About two to three months ago, I found that after opening the laptop, the left hinge dropped a little bit. If I pushed it back in, it would stay and drop again in a while.

Left Hinge

A few weeks later, the right side also began dropping out. Evidently something was wrong. 

Right Hinge

Recently, the entire display has become unstable and only stays in one or two positions, and I have lost access to the range available. There are two positions in which the display will stay put, and in any other position, it'll fall back to one of the two stable positions. This is highly inconvenient.  

And now, I'm finding that the entire right side of the bottom panel may slowly come out. This is terribly disappointing and completely unacceptable. Right side back panel

I have attached pictures of the issue as well. I understand that we are on lock down, but once this resumes, I would like this product to be replaced free of charge, in India. I am well within warranty and this is clearly a manufacturing defect. 

[asmita6658]

Hi @abhinove

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