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‎07-22-2020 01:19 PM - edited ‎07-22-2020 01:25 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I have been having issues with the right hinge of my HP Envy 17" laptop for about 5-6 months now. I was surprised to see that this was happening as I have NEVER dropped my $1000+ laptop. For the past two years, my laptop has more or less sat on top of my desk. This seems to be an ongoing issue among other HP Envy users. A few examples are linked below.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Hinge-Issues-Has-HP-ac...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/td-p...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17T-laptop-hinge-desig...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-ENVY-17-Hinge-Issues/td-p/6...

 

Since the hinge has been coming off and being popped back into place, the system fan has been suffering. I now receive a System Fan 90B danger code when I start up my computer. This issue has been ongoing for about a month now. 

 

I tried calling HP (+1 800 474-6836) but they did not help with my situation. They said my laptop was out of warranty and that they could repair my laptop for $400+ (including tax + shipping). Being a school teacher, I really have no such funds to be spending on a laptop that I was hoping would stay intact for much longer than this. It is disheartening to think that this is a huge problem with HP Envy laptops. I called my local uBreakiFix and they mentioned that other people have had the same issues with their HP Envy and they could not help. Their services could not be offered because they cannot outsource/find the backplate to repair the hinge.

1 person had the same question
1 REPLY 1

‎07-23-2020 04:47 AM

HP Recommended

Hi @ev18

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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