HP Envy-17t-bw000ct0 Thunderbolt

[Peddler50]

The description of your USB-C port with the Thunderbolt symbol missing the arrow head matches my situation and the answer to your question sent to HP about the capability of this port is what I am needing as well.  Please keep me informed if you get any further information.  Thanks also for the chart of symbols identifying the different USB ports.  That is very helpful.  

[Peddler50]

Thanks for the link for fixing USB-3 problems.  I will keep it in my bag of tools.  I think that the post from GuyFromMars is on target for getting the rest of the answer that I am looking for to be able to use my Thunderbolt port.  Thanks for your help.

[Echo_Lake]

@Peddler50

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[cpetey375]

I am having the game issue. I have updated every driver on the computer and it still will not recognize certain devices. I got a HP Thunderbolt G2 hub and it took quite some time to get it to function properly. I bought an external gpu and it seems I may have wasted my money as the computer will not recognize. I have restarted and updated, and still no dice

[praveen196]

@cpetey375 Welcome to HP Community!

I understand that the thunderbolt port is not working.

Have you tried to connect the different devices to the thunderbolt port and checked?

Please perform a thunderbolt port component test and let us know the result.

Please refer to the following link to perform the HP component test.

https://support.hp.com/in-en/document/c03467259

Please try to update the BIOS and check.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Peddler50]

You have the right answer with your chart of Icons.  Apparently my port is not a Thunderbolt after all since the arrow head is missing on the lightning strike symbol.  From your chart, I now believe that my port is a USB 3.1 Generation 1.  That is why it is not Thunderbolt dock compatible.  I have accepted this answer before and given kudos, but recently got an email prompt with another solution.  Your answer resolved my problem so I do not need any further assistance on this.  Thanks again for your help.   I hope there will be no further responses to my  request for help on this question.