• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-08-2021 12:29 AM - edited ‎02-08-2021 12:54 AM

HP Recommended
Product: HP Envy 360
Operating System: Microsoft Windows 10 (64-bit)

Anyone seen something like this - HP Envy 360 hinge came out whout any physical damage - HP now rejects warantty coverage and says this is induced damage

20210208_125147.jpg

 

20210203_150519.jpg

 

1 person had the same question
8 REPLIES 8

‎02-11-2021 01:49 AM

HP Recommended

@harshharsh26

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎02-11-2021 05:11 AM

HP Recommended

Yes this happened to my laptop twice. The first time it was repaired under warranty. I bought an extended warranty. It happened again. I returned it for repair and the estimated return date is long overdue and I cannot get a response from HP

Was this reply helpful? Yes No

‎02-11-2021 06:36 AM

HP Recommended

Thanks for keeping me posted

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎02-15-2021 03:42 PM

HP Recommended

At this point I just want my broken laptop returned. Forget the repair. I’ll pursue HP later for compensation. What a nightmare. 

Was this reply helpful? Yes No

‎02-17-2021 02:20 AM

HP Recommended

So I just received an updated estimate of when my laptop would be repaired and return: March 17!  That is almost 2 months since I returned it for repair. Unacceptable! Return it to me now unrepaired so I can download my data onto a machine from another manufacturer.

Was this reply helpful? Yes No

‎02-22-2021 05:16 AM

HP Recommended

Just received update from HP service center - Hinge would not be covered in warranty - they asked me to pay up for repair - Lost hope on HP !!

Was this reply helpful? Yes No

‎02-24-2021 08:57 PM

HP Recommended

Just received quotation of 22K ... To replace just the panel (not screen) ... Laptop price 75K.... Great !!

Pathetic quality and support from HP...They don't know how to own their quality Miss's .. never buy from HP...

By the way No one from HP contacted after escalating on this forum...Guess it's just a waste to post here !

Was this reply helpful? Yes No

‎02-24-2021 08:58 PM - edited ‎02-24-2021 09:01 PM

HP Recommended

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.