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HP Envy 360 Hinge/Screen Splitting

HP Envy 360
Microsoft Windows 10 (64-bit)

Hello, I was trying to find a way to reply to this thread right here but I wasn't able to find a reply button anywhere and it's only further exacerbating my frustration..


Basically, it's as most of the people in the thread have said..


The bottom left corner of my screen has kinda just... split apart. It's nothing too horrendous but it's making things difficult to open and close, and simply just move the screen in general. It's also made the colouring in that area turn grey-ish which can interrupt viewing.


Is there anything able to be done, other than dropping $300? I literally only just bought this a couple years ago, after having waited ages to finally upgrade to a new laptop from my old one, and this is just.. intensely frustrating. I had my old Toshiba from 09 to 17 and it lasted pretty long... was in a car accident and everything.. and now? The Envy? Two years, it's been running pretty decently and handled well, no accidents or anything.. and just... the corner gets messed up? Really???

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HP Envy 360 Hinge/Screen Splitting



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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