HP Envy 360 Unknown USB Device (device descriptor failed)

[KJ-san]

Hello,

    My computer is an HP Envy360 running Windows 10, and I am getting a USB Error in the Device Manager, even when NOTHING is plugged in:

Unknown USB Device (Device Descriptor Request Failed)

and the details behind it are:

Windows has stopped this device because it has reported problems (Code 43).

I've tried several internet solutions,  including going into the Power Options and turning off Fast Booting, disabling the USB Suspend feature, uninstalling/reinstalling the device, and nothing fixes it.

HP dashboard, and Windows says all of my drivers are up to date, and the troubleshooters say nothing is wrong.

How can I clear this error?  As I said before I get this error even when there is noting plugged into the USB ports.

Thank you,

-KenJ

[Nirvana_95]

Hi @KJ-san 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing USB related issues on your system. Do not worry we are here to help you fix the issue.

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

May I know when was the last time you plugged the USB device into the USB port?

This error occurs when your graphics device driver has notified Windows that the device isn’t working properly. This may mean that the device has a hardware problem, or that the driver or driver software is failing. To fix this error, try the following:

1.) Update the driver from the Device Manager:

• Tap and hold or right-click the Start button, and then select Device Manager.
• On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then tap and hold or right-click the device and select Properties.
• Select Driver, and then select Update Driver.
• Select Search automatically for updated driver software.
• If a driver update is found, it will install automatically. Select Close when it finishes installing. 

2.) Roll back the device driver:

• Tap and hold or right-click the Start button and select Device Manager.
• On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then tap and hold or right-click the device and select Properties.
• Select Driver, and then select Roll Back Driver.

3.) Uninstall and reinstall the device driver:

• Select the Start button. Type device manager in the search box, and select Device Manager from the list of results.
• On the list of devices, find the device that’s having driver problems (it will often have a yellow exclamation point next to it). Then tap and hold or right-click the device and select Uninstall > OK.
• After the driver uninstalls, tap and hold or right-click the name of your PC (found at the top of the device list) and select Scan for hardware changes. This reinstalls the device driver.
• To see if this fixed the problem, tap and hold or right-click the name of the device again. On the General tab under Device status, you should see the message “This device is working properly.” If you don’t see this message, see the device documentation or contact the manufacturer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @KJ-san 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!