HP Envy Battery Problems - not charging when on, charging fully when off.

[Huey31]

Just replaced my battery for my HP ENVY laptop and having issues with charging when on.

[PortlandiaIT]

Where did you buy the battery?  Does the seller warranty it?  There's an unbelievable amount of junk laptop batteries on the market, I would estimate about 80% of the people selling them are selling junk.  I can count the laptop battery sellers I trust on the fingers of one hand.

[Huey31]

I bought the battery off Amazon this past week.  MFG. DJW  with a 12 mo. warranty.

I ran the battery test and both old and new batteries, both came back ok.

Both of my batteries will not charge while the computer is in use. Says not charging? Not sure what to try next?

Thannks!

[PortlandiaIT]

Boot into the system's BIOS and see if the BIOS tells you what the wattage is of the ac power adapter and if

the battery is charging or not (when in BIOS)   Also try a bios update if it needs one.

Did you replace the battery because of this problem or did you replace it because it was old and wasn't keeping the machine running very long?

Is the machine still under warranty?

Do you have a spare AC adapter you can try to swap in?

[Huey31]

I changed battery as it was not lasting very long (~40 mins.).

No longer under warranty.

Don't have a spare  AC adapter.

Not sure how to get this info after getting to BIOS mode?

Boot into the system's BIOS and see if the BIOS tells you what the wattage is of the ac power adapter and if

the battery is charging or not (when in BIOS)   Also try a bios update if it needs one.

I did get to F2 componet checks selection and did battery checks on both batteries and they passed this morning.

Then did battery check 2 nore times with new battery and they failed with the following info.

PU6F79-8AM90Q-MFGH6K-CODF03  ?

[PortlandiaIT]

Some BIOSES give a lot of detail about batteries in the info section some don't.

If your old battery also wasn't charging when the machine was powered but was charging when the machine was shut down, and the new battery is doing exactly the same thing, then the problem isn't the battery.  (even though you might have had to change the battery out because the old one wasn't lasting, changing the battery has nothing at all to do with the problem)

Your initial post seemed to indicate the problem started with the new battery.  Since that's not the case, and since the machine isn't under warranty, you don't have a lot of options other than just living with it.  You can TRY a new power adapter based on the theory that the old power adapter isn't supplying enough power to both charge the battery and power the machine, but that is just a guess.  What is the wattage printed on the power adapter?

The only other possibility is if both the old battery and the new battery are both aftermarket and not original HP batteries, and a real HP battery would work differently.

[Huey31]

Old battery should not have been an after market battery. As it came with the HP Envy newly purchased laptop back in 2/2015.

output Wattage on AC adaptor is 19.5 V ~ 6.15 a.

Should I try a new adapter?

Thanks!

[PortlandiaIT]

I personally always buy car/auto AC adapters for my laptops because I am on the road quite a lot and sometimes I have to pull into a convenient parking lot, tether my laptop to my cell phone and remote desktop into a customer server for some emergency.  Those are the adapters that plug into a cigarette lighter plug then into the laptop.

But these are almost always aftermarket because the laptop makers (HP, Dell) and so on all of them do not want to hear about you running your laptop in your car (WAY too much liability nowadays espically with the anti-electronic-devices-in-cars brigade and their screaming)

So if it was my machine I would already have a spare to check with.

As for buying a spare AC adapter - well that is an expensive test - you have to make that decision if it's worth it or not.  Maybe a friend might have a similar laptop with the same adapter you can borrow?   This is really a long shot test.

[Huey31]

 Buying a new AC charger was the fix! Works Great now!

Thanks!

[PortlandiaIT · Accepted solution]

Glad to hear it!  The power supplies in computers and laptops have a much higher failure rate than other parts of the machine.  If it lets you please mark my response as a solution to help others find it.

Take care!