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‎01-27-2021 02:15 PM

HP Recommended
Product: hp envy touchsmart 17-j182nr (E8A10UA) notebook
Operating System: Microsoft Windows 8.1 (64-bit)

Hard disk failure 303 popped up on my mom’s laptop. We don’t have an external HD to back it up, so I followed the HP assistance bot’s instructions and performed a test on the hard disk. It failed with

failure ID: 0GC442-735AGT-MFGH6J-60XR13

 

how do I determine the meaning of this code? 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2021 02:18 PM - edited ‎01-27-2021 02:18 PM

HP Recommended

The meaning is here:

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0GC442-735AGT-MFGH6J-60XR13OKxxx41008YY1/27/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

Believe it or not that is all it means. You need to replace the hard drive. We have helped lots and lots of people do just that. Post back if you need that kind of help. 

View solution in original post

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‎01-27-2021 02:18 PM - edited ‎01-27-2021 02:18 PM

HP Recommended

The meaning is here:

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0GC442-735AGT-MFGH6J-60XR13OKxxx41008YY1/27/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

Believe it or not that is all it means. You need to replace the hard drive. We have helped lots and lots of people do just that. Post back if you need that kind of help. 

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‎01-27-2021 02:55 PM

HP Recommended

Thank you! 
I’m thinking of replacing it with an SSD. Would there be any issues installing this SSD, and do you have any other recommendations as alternatives?

https://www.amazon.com/gp/aw/d/B073SBQMCX/ref=ox_sc_act_image_1?smid=ATVPDKIKX0DER&psc=1

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‎01-27-2021 03:52 PM

HP Recommended

Perfectly good option. You can buy 2.5 inch SATA SSD on price; they perform pretty close across the board and all the major manufacturers; SanDisk, Samsung, even HP make good ones. Here is the Service manual:

 

Manual 

 

Pages 40-43 spell out how to do it. Good luck. 

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