HP Envy Laptop 17 ae1xx SDHC card driver

[kjbgu04]

Please help me obtain the SDHC driver for HP Envy Laptop 17-ae1xx.

When I insert a SD card into the drive, nothing happens.  When I look up the drive using Device Manager, it states "Currently, this hardware device is not connected to the computer.  (Code 45)  To fix this problem, reconnect this hardware device to the computer."

Have not made any hardware changes in the last 90 days and cannot think of a reason my device would come physically disconnected.  Here is the history from Device Manager:

11/10/2023 9:49 AM Device Configured

Device PCISTOR\Disk&Ven_RSPER&Prod_RTS5208LUN0&Rev_1.00\0000 was configured.

Driver Name: disk.inf
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.1778
Driver Provider: Microsoft
Driver Section: disk_install.NT
Driver Rank: 0xFF0001
Matching Device Id: GenDisk
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_10EC&DEV_5287&SUBSYS_83AD103C&REV_01\4&36a91c36&0&00E4

10/31/2023 8:28 PM Device Deleted

Device PCISTOR\DISK&VEN_RSPER&PROD_RTS5208LUN0&REV_1.00\0000 was deleted.

Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}

8/15/2023 5:13 PM Device Started

Device PCISTOR\Disk&Ven_RSPER&Prod_RTS5208LUN0&Rev_1.00\0000 was started.

Driver Name: disk.inf
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Service: disk
Lower Filters:
Upper Filters:

8/15/2023 5:13 PM Device Configured

Device PCISTOR\Disk&Ven_RSPER&Prod_RTS5208LUN0&Rev_1.00\0000 was configured.

Driver Name: disk.inf
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.1778
Driver Provider: Microsoft
Driver Section: disk_install.NT
Driver Rank: 0xFF0001
Matching Device Id: GenDisk
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_10EC&DEV_5287&SUBSYS_83AD103C&REV_01\4&36a91c36&0&00E4

8/9/2023 6:18 PM Device Deleted

Device PCISTOR\DISK&VEN_RSPER&PROD_RTS5208LUN0&REV_1.00\0000 was deleted.

Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}

It seems I will have to manually re-install the SDHC card using a driver.

Before filing this ticket, I took the following troubleshooting steps.

- Checked Windows Update, no joy.

- Checked HP Support website.  When I enter my machine serial number (manufactured in October 2017), I get redirected to a HTTP 404 error.

- Checked HP Support software.  It says all my drivers are current, none are required, and for this reason shows me no options to replace this driver.

I am a serious hobbyist photographer, and going without my SDHC card is causing me great difficulty.  Thanks for your time and help!

Sincerely,

Kevin

[banhien]

@kjbgu04 

No Windows 11 driver from HP Support page

                 https://support.hp.com/us-en/drivers/hp-envy-17-ae100-laptop-pc/16851067

Please use  : https://www.intel.com/content/www/us/en/download/723246/realtek-card-reader-driver-for-windows-10-wi...

Regards.

[kjbgu04]

Hi @Banhien, thank you so much for your time and help. 

Unfortunately, this has not yet solved the problem.  I downloaded the file from Intel as you suggested, ran the .exe, and received a confirmation that it had successfully installed.

I then restarted my computer.

Upon restart, no change:  still the "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer." error message in Device Manager.

Can you or anyone else recommend a next step?  Thank you again!

Kevin