HP Envy Laptop - Broken Hinge - Repair cost greater than buy price

[TDU-Ireland]

I bought a HP Envy Laptop last year. I sent it back for repair because there was a cracking noise on the speakers. It sounded like a hardware issue but the technician told me it was a software issue and installed in the OS. Since it came back it blue-screened very frequently. Then, one day the hinge came out of the back for no reason and a few days later the whole laptop died. I brought it back to the retailer who told me it would cost MORE than the price I paid for it to be repaired and I should throw it out. I only bought it LAST YEAR! I have tried to contact HP but I cannot find ANY WAY to contact them! Surely they must be required to have a representation for post-sale issues. Otherwise this is a big concern for anyone buying HP. 

[Anand_Andy]

Hi @TDU-Ireland,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Laptop - 13-Ba0008na. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!