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‎03-06-2021 01:00 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Not sure the model number, but it is a HP Envy. The DVD ROM spins and device manager recognizes drive, but it’s ejects. When you open the drive, it just spits it out. It ejects and gives a message saying insert disk. We used two drives, same thing! I uninstalled device and also uninstalled driver and restarted. Same thing. I was thinking board issues, but device manager recognizes drive and it’s not the drives because it runs. What do you say??

4 REPLIES 4

‎03-06-2021 10:45 PM

HP Recommended
@Jblack19138 wrote:

... We used two drives, same thing! I uninstalled device and also uninstalled driver and restarted. Same thing...

@Jblack19138 

 

Do you mean 2 discs ? Looks like it can't read the discs, what are they ? Have you tried a normal CD musics disc or a normal DVD movie ? What is your HP Envy ? Please use the following way to find out:

 

          https://support.hp.com/us-en/document/c00033108

 

Regards.

BH
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‎03-06-2021 10:51 PM

HP Recommended

Both optical drives did the same thing. We tried DVD and an audio disk. 

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‎03-07-2021 01:41 PM

HP Recommended
@Jblack19138 wrote:

Both optical drives did the same thing. We tried DVD and an audio disk. 

@Jblack19138 

 

Your machine has TWO drives or from 2 different machines ? If from 2 different machines what is the software do you normally use on your machine ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-07-2021 02:19 PM

HP Recommended

It’s just the CD drive. The first time it did it, I assumed it was the drive. Then I had them buy another matching numbers and all and computer does same thing. You try to play disk and it ejects and say insert disk. 

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