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‎11-26-2019 02:39 PM

HP Recommended
Product: HP ENVY TouchSmart 17t-j100 Quad Edition CTO
Operating System: Microsoft Windows 10 (64-bit)

I am having this same issue: https://www.youtube.com/watch?v=a9tg7_gsdAU

 

This is a common problem which needs to be fixed by HP but I don't know where to contact. Can someone please tell me how I can contact HP?

HP Envy 17 left broken hinge /casing issue. It seems to be a problem. But no response from HP
HP Envy 17 left broken hinge /casing issue. It seems to be a problem. But no response from HP
youtube.com/watch?v=a9tg7_gsdAU
Disclaimer: Boring Video. Possible hinge solutions for techies: https://www.youtube.com/watch?v=cyaZ-7rUFmQ and https://www.youtube.com/watch?v=1_yeBp1pDaI I had a friend who had this hp envy 17 who said after time part of the left side would start to separate from the laptop. Needless to say I ...
2 REPLIES 2

‎11-26-2019 02:58 PM

HP Recommended

@afkaraoglu

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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‎11-30-2019 07:10 PM - edited ‎11-30-2019 07:11 PM

HP Recommended

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