HP Envy Webcam Color Correction Issues

[Wedschilde]

I have been attempting to do a colour correction to my laptop's Realtek webcam because everything is purple. I cannot locate any software or setting in Win 10 to turn off low light or even adjust the settings.I have updated all of the drivers but I have NOT disabled the IR camera.

Tech support chat just told me I will have to pay HP to provide this answer through their premium service which... well, you can imagine my reaction when I read that considering I'm asking for a solution to a product I've purchased and there is an issue right out of the box.

Optimally, I'd like to be able to colour correct the video or at the very least, be able to get a hold of the webcam's settings.

Thanks.

[The_Fossette]

Hi @Wedschilde,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues adjusting the color on the webcam and unable to find any settings related to it.

I’d love to help!

Follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c01431825

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Wedschilde]

Um... I'm sorry but that was totally unhelpful but I appreciate your input? As stated above, I've already ran thru all the updates, asked the assistant and prayed to a few Gods along the way... as well as speak to an HP rep on the phone who told me I should pay HP for the answer through their premium service. 

I can't find any built-in app / software to adjust the colour settings. I am able to access the camera app which only does brightness so the picture goes from a deep wine colour to a light violet. I was hoping for a more applicable solution but in the meantime, I've purchased another webcam because I cannot find a solution and none seems forthcoming.

[The_Fossette]

Hi @Wedschilde,

Camera app is a Windows built in app. I recommend you use Youcam software which is pre installed on your computer. If it is not installed on your computer you can download and install it from the below link.

http://www.cyberlink.com/products/youcam

Let me know how it goes.