HP Envy X360 camera become white URGENT

[walla2020]

I allowed access for camera and don't using camera kill button, I can open camera app normally but it looks like something cover it inside all time. It happened 3 days after I bought it. I need some advices.

[Nirvana_95]

Hi@walla2020 

Welcome to the HP Support Community. I'd be happy to assist you with the webcam issue. 

Do you see any shutter on your camera? If yes, please try to remove it and check if the issue persists.

Please try these steps - HP PCs - Webcam Troubleshooting

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[walla2020 · Accepted solution]

*UPDATE*
08.11.2022

After the technical service of HP was useless, I decided to forcefully open the back of the camera, when doing so I found that the camera was covered with a piece of white plastic that is there, by removing it to the side where it was originally, the problem was solved. I have no explanation of what this white piece will be, maybe it's the Shutter, I don't know. But what is clear to me is that HP will not help you. see image.