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‎11-12-2020 01:30 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy laptop. One day, I went to close it and the left hinge snapped. Now I can't shut it. I did nothing wrong, and I've seen that many others have had the same issue, which makes me think this is an HP issue, not a user issue. Can I get it fixed? I don't think I should have to pay to fix something that wasn't my fault, especially since I see that many others have the same issue.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2020 10:49 PM

HP Recommended

@ap2424

 

I have sent you the contact information for the HP Support team in a private message. Kindly check the same.

 

Keep me posted.

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎11-13-2020 02:46 AM - edited ‎11-13-2020 03:04 AM

HP Recommended

@ap2424, Welcome to the HP Support Community!

 

I understand your concern. As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service options or repair costs.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎11-14-2020 02:00 PM

HP Recommended

It says I cannot create a case unless it's used for business. I tried calling two different numbers and didn't get an answer on either one. What's the quickest way to get a hold of someone?

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‎11-16-2020 10:49 PM

HP Recommended

@ap2424

 

I have sent you the contact information for the HP Support team in a private message. Kindly check the same.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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