cancel
idontknowAl Student
Student
1 0 0 0
Message 1 of 3
68
Flag Post
HP Recommended

HP Envy is plugged in but not charging

hp-envy-m7-u100-notebook
Microsoft Windows 10 (64-bit)

I am having issues with my battery icon not charging. I have an internal battery so a lot of the posts I have seen that says to remove the device manager battery items can't be done.

 

What I have done:

1. Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager and restarted the computer

2. I have updated the BIOS

3. I have updated the Chipset

4. I have unplugged the power down to 15 %, turned off the computer and let it sit for 30 minutes and a second time for an hour and then plugged it back in.

5. I have used the HP battery tester through the hardware tester and it tested 'good'.

6. I've tried other outlets at known good power sources with no change.

 

But still, after multiple restarts, for the most part, it is still not showing any movement on the charge for the battery.

Every once in a while I will notice it gone up 2%, but then it doesn't work again until I go through the entire process from the top.

Suggestions?

 

 

2 REPLIES 2
Provost Provost
Provost
41,307 39,766 6,202 10,767
Message 2 of 3
50
Flag Post
HP Recommended

HP Envy is plugged in but not charging

Have you run a diagnostic on the battery using HP Support Assistant or the preboot UEFI environment test?

 

https://www.youtube.com/watch?reload=9&v=UNEh5YmcDaQ

Learn how to use HP Battery Check to test and calibrate your battery. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are available at http://hp.com/support. Continue the Conversation: ...
Reply
0 Kudos
hsatterfield Student
Student
1 1 0 0
Message 3 of 3
28
Flag Post
HP Recommended

HP Envy is plugged in but not charging

Tried all of this and laptop fails to boot now!  Any ideas?

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation