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‎11-04-2015 01:53 PM

HP Recommended
Product: ENVY m6 1125dx
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop three years ago and my left hinge has been broken days ago. Now I cannot close my laptop lid without feeling tension from the bending plastic. It keeps pulling on the plastic when closing or opening the lid (bottom cracking caused by the hinge). Some of the plastic fins are missing where the heat exhaust is. I cannot believe this is the HP product. I used to have a Toshiba laptop for about 10 years and none of hardwares was broken. Please advise how to fix it. Thanks!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2015 01:56 PM

HP Recommended

@Jianhai

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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5 REPLIES 5

‎11-04-2015 01:56 PM

HP Recommended

@Jianhai

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎11-20-2015 08:38 PM

HP Recommended

I have suffered the same exact issue that the original poster, as well as dozens of others, have experienced regarding the hinges breaking on HP Envy m6-1125dx. Please fix my product. I would love to have a fixed product in time for christmas, and be able to gift the laptop to a family member whose laptop is obsolete.

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‎11-21-2015 11:40 AM

HP Recommended

@chaosmarine32

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎11-23-2015 09:05 AM

HP Recommended

11/23/15 - Jeff reached out to customer 

I work on behalf of HP
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‎04-04-2016 05:36 PM

HP Recommended

I have an ENVY m6 with the same problem.  Cracking sounds opening and closing, then snap! Is there something that can be done?

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