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‎12-31-2015 06:51 AM

HP Recommended
Product: HP ENVY m6-1178sa
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have had this laptop for quite a while now and is well out of warranty but my hinge is now at the point where i have to very gently close it for fear of breaking the screen off. it is mainly the right hinge but the left is showing signs of this also. could you please advise what you or indeed i can do about this as this was obviously a design fault that was never really acted on.

 

Regards

 

Gerald

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2015 07:55 AM

HP Recommended

@Fracas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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4 REPLIES 4

‎12-31-2015 07:55 AM

HP Recommended

@Fracas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎10-21-2016 06:59 AM

HP Recommended

Hi, the right hinge on my HP Envy M6 has broken and is threatening to destroy the fascia around the rest of the screen. It is now almost impossible to close the laptop! It seems that this is a common fault on these laptops, please could you recommend how to get this repaired?!

 

Thanks,

Rhys

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‎10-21-2016 08:29 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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‎10-24-2016 07:05 AM

HP Recommended

Thanks Duane_D, that's great!

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