• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-24-2017 06:13 AM

HP Recommended
Product: HP ENVY x360 -15-ar052sa
Operating System: Microsoft Windows 10 (64-bit)

I'm looking at a compatibility list that says a certain product is compatible with models called "Envy x360 15-w0xx" and "Envy x360 15-w1xx". Would this include my  HP ENVY x360 -15-ar052sa (Energy Star). 

 

My confusion comes from the fact that I can't find any other references to "Envy x360 15-w***" anywhere else 

 

The product I'm looking at is a HP Active Pen (Synaptics) and the compatability  table is at  https://support.hp.com/gb-en/product/hp-envy-15-ar000-x360-convertible-pc/10862131/model/12168896/do...

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2017 11:36 PM

HP Recommended

Hi,

 

 HP ENVY x360 -15-ar052sa is a different platform.; it is not included in Envy x360 15-w0xx" and "Envy x360 15-w1xx.

 

 

ET1111. I work for HP; I'm here to help

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-25-2017 11:36 PM

HP Recommended

Hi,

 

 HP ENVY x360 -15-ar052sa is a different platform.; it is not included in Envy x360 15-w0xx" and "Envy x360 15-w1xx.

 

 

ET1111. I work for HP; I'm here to help
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.