HP Envy touchpad stuck - always pressed down, like I'm constantly clicking

[IzziRi]

MY HP ENVY 13-ah0001na touchpad has suddenly stopped working. I opened my laptop today and heard a little 'click' sound coming from the touchpad, then found that when the laptop is resting normally the touchpad no longer works - it registers as if I'm constantly pressing down on the touchpad.

I assume this is a problem with the laptop hardware as, if I press my hand very hard to the underside of the laptop (below the touchpad), the touchpad makes the same 'click' noise, briefly fixes and can be used again. However, once I stop pushing the underside of the laptop the touchpad once again registers as if I'm constantly pressing down on the touchpad. Strangely, the touchpad does not look like it's stuck being pressed down, possibly meaning the thing broken is inside the laptop casing?

Have already used the HP Virtual Agent to trty and solve the issue, but it didn't help, adding to my belief that this is a hardware issue.

Would appreciate any help. Alternatively, I purchased a HP care pack alongside my laptop - if I should use that service to get my laptop fixed, please tell me how. Thanks.

[KrazyToad]

@IzziRi

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your Post and I understand your concerns

This seems to be a Hardware issue.

I have sent you a private message with the next course of action

Meantime I suggest you run a Hardware diagnostic on the Touchpad to confirm the Hardware functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

Thank you 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[DesMoinesIA]

Hello I am also currently having the same problem. I have put up with it for several years but if this is a known design flaw from HP then I would like to be compensated as I have been a loyal HP customer but this computer is absolute garbage

[Riddle_Decipher]

@DesMoinesIA Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

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Meanwhile, could you elaborate on what you've done to attempt a fix? and if your concern exactly (verbatim) as the one on the OP's post? please clarify

I must let you know that there's no compensation as such available, however, if it's not a hardware issue, we may be able to help you resolve it.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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