HP Envy x360 15m-cn0011dx many problems

[RSE707]

Hello everyone,

I have an HP Envy x360 15m-cn0011dx and last week started the common and unsolved problem with the mute being stuck. I couldn't find the solution anywhere.

But beyond that, the laptop is freezing a lot now. After a few seconds, I get a BSOD Watchdog error. Here's what I have done so far.

Updated the BIOS to the latest version;

Updated SSD firmware to the latest version;

Updated all drivers to the HP website;

Update all drivers using Microsoft update;

Replaced the SSD, fresh Windows install;

Replaced RAM;

Diagnostic for SSD, RAM (I don't have the option for processor and motherboard)

Also, I noticed right before freezing, the fan starts to spin like crazy, and the processor is frequently running at 50-60% of usage.

Any ideas?

Thanks in advance.

[RSE707]

I wanted to update you on information about this post.

The BSOD stops after disconnecting the trackpad and using a USB mouse. I have tried several drivers, but none fix the issue. I ordered a motherboard to replace thinking that I could solve the problem with the mute sound and the trackpad. Once I got the motherboard swapped I will update this post.

[RSE707 · Accepted solution]

Hello everyone,

PROBLEM SOLVED. After replacing the motherboard ALL problems are gone.

I think this post as a whole will be a good troubleshooting tool for anyone having the same problem.

Thank you