HP Envy x360: Broken Hinge and Two Popped Keys

[14Sky]

Hello! I've had my HP Envy x360 for not even three years yet, but the hinge on the right side has broken. Additionally, the C and power keys have popped out repeatedly (and have even snapped) and will not pop back in. I have always taken good care of my laptop - being very careful with it, opening it correctly, and never dropping it. I am a college student and I desperately need my laptop. My laptop is out of warranty, and I cannot afford to pay a lot of money for a seemingly common problem. How will HP remedy this?

[VikramTheGreat]

Hi @14Sky,

Welcome to the HP support community.

We truly understand how important your HP Envy x360 is for your studies, and we’re sorry to hear about the hinge and keyboard issues you’re experiencing. We appreciate you taking such good care of your device.
 

While your system is currently out of warranty, HP still offers repair options. We cannot guarantee coverage outside the warranty period, but in many cases, we can assist with repairs at the best possible service cost.
 

👉 To proceed, we kindly request that you share the following details with us in a private message:

• Exact product number (p/n) of your HP Envy x360
• Serial number (s/n) of the device
• Your location (country/region)

With this information, we can check available repair options and advise you on the next steps.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[14Sky]

Thank you, sent a message!

[VikramTheGreat]

Hi @14Sky,

Thank you for sharing the Pc details. Would you like to know the repair price? Also, if you want the pricing, please help me with the details in private.

Please fill in the details so I can find and get more help

Full Name : 
Cell no :
Email :
Shipping Address : 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[14Sky]

Hello. Yes, I would like to know. Just sent you another email!

[VikramTheGreat]

Hi @14Sky,

Thank you for sharing the details in private. I will try to check the details and will get back to you in a couple of hours through the Private chat 

Regards
VikramTheGreat

[14Sky]

Thank you!

[VikramTheGreat]

Hi @14Sky,

Thank you for getting back, 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[14Sky · Accepted solution]

Vikram, the support person was wonderful and I am grateful for their help. However, if anyone else has this problem, just know that HP won't own up to their design flaw and will try to make you pay over $400 to fix it (when I can just put that money toward a new, non-HP computer). It isn't a warranty issue either, because I've heard other horror stories from people with warranties who were denied a repair.

I won't be purchasing another HP product. 

[VikramTheGreat]

Hi @14Sky,

Thank you for your response,

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support