09-22-2019 07:03 PM - edited 09-22-2019 07:12 PM
I opened up my computer and the left hinge separated from the screen. I take very good care of my computer, very mild usage. I've only had it for about a year and a half. Sure enough after a quick search, numerous people experienced the same design flaw:
I spoke to customer service who said it will cost over $400 to repair... $400 for a hinge... A hinge that is clearly a design flaw... Again the laptop had mild usage, not even 2 years old, and has the same design flaw as others have experienced. Please advise if there is a way to rectify this issue. Otherwise this will be my last hp product.
09-22-2019 07:18 PM
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