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smpratte Student
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HP Envy x360 Broken Hinge

HP Envy X360
Microsoft Windows 10 (64-bit)

I opened up my computer and the left hinge separated from the screen.   I take very good care of my computer, very mild usage.   I've only had it for about a year and a half.   Sure enough after a quick search, numerous people experienced the same design flaw:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/td-p...

 

I spoke to customer service who said it will cost over $400 to repair... $400 for a hinge... A hinge that is clearly a design flaw... Again the laptop had mild usage, not even 2 years old, and has the same design flaw as others have experienced.  Please advise if there is a way to rectify this issue.  Otherwise this will be my last hp product.

 

IMG_8404.JPGIMG_8406.JPG

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HP Envy x360 Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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