Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy X360
Microsoft Windows 10 (64-bit)

I opened up my computer and the left hinge separated from the screen.   I take very good care of my computer, very mild usage.   I've only had it for about a year and a half.   Sure enough after a quick search, numerous people experienced the same design flaw:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Broken-Hinge/td-p...

 

I spoke to customer service who said it will cost over $400 to repair... $400 for a hinge... A hinge that is clearly a design flaw... Again the laptop had mild usage, not even 2 years old, and has the same design flaw as others have experienced.  Please advise if there is a way to rectify this issue.  Otherwise this will be my last hp product.

 

IMG_8404.JPGIMG_8406.JPG

1 REPLY 1
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.